Collection Services

See What Makes Pioneer Different (and Better)

Pioneer is an Industry Leader

Collecting past-due government tax debt, fines, and fees is no easy task, especially with complex compliance considerations and limited staff and resources. Pioneer can help.

We handle billions of dollars across a broad spectrum of debt for multiple levels of government. For more than 40 years, Pioneer has been an industry leader, returning more than $13B to government clients during the past ten years alone.

We know selecting a collection agency is a complicated process, requiring a thorough evaluation of capabilities, services, compliance, and costs.

Committed to Doing What’s Right ... Always

In communities facing pervasive income inequality, penalties like driver’s license revocations, wage garnishments, and property liens may no longer be productive or viable. We help agencies offer novel resolution options (e.g., installment plans, community service/mentoring time, and waivers) that can be particularly effective among constituents coping with economic hardship.

Want to ensure your collection partner provides a fair and positive constituent experience?

Pioneer’s Expertise

Here is some of what makes Pioneer’s collection solutions different (and better):

Results

  • In contracts with the Department of the Treasury, Bureau of the Fiscal Service, we have returned more than half a billion dollars to our client, achieving first-place rankings 39 times on three contracts – more top placements than any other firm.

  • Since 2006, we have worked with the State of New Jersey Division of Taxation and collected more than $2.7B, exceeding the state’s goal by more than 160%.

  • Since 2012, we have recovered more than $160M for the City of Philadelphia, vital revenue for community needs like teachers’ salaries.

Debt typeNumber of accounts placed with us (2016-2020)Gross collections we have returned to clients (2016-2020)
Tax3M+$1B+
Non-tax, including healthcare1M+ $150M+
Court80K+$2M+

Technology

  • Our solutions are powered by an omnichannel communication platform; robotic process automation; predictive telephony; customized skip tracing analysis; intelligent mail center operations; and sophisticated segmentation strategies ... all tracked and optimized through real-time analytics.

  • Our proven collection methodologies are backed by a state-of-the-art, SOC 2 Type 2 (SSAE 18) audited IT infrastructure, cybersecurity apparatus, and compliance framework.

Compliance

  • All of our systems, scripts, processes, and procedures are thoroughly reviewed by our risk teams - and by our clients and their risk teams, as they require - ensuring compliance with applicable federal, state, and local laws.

  • Our dedicated team of compliance and collection strategy specialists independently monitors changes in the collection industry.

Consultation

  • We apply specialized strategies and teams to each debt type and client engagement.

  • Our highly trained collectors consult with constituents, working to understand their financial status and identify appropriate repayment options to optimize collection returns.

  • We have extensive collection experience on a wide array of government debt types, including:

  1. - Business tax (30+ types)

  2. - Personal income tax

  3. - Sales and use tax

  4. - Property and real estate tax

  5. - Municipal court fines, fees, traffic debt

  6. - Agency fines, fees, and overpayments

  7. - Enforcing judgments

  8. - Workers’ compensation penalties

Size and Scale

  • We bring the financial strength and expertise of our parent company Navient, a leading provider of business processing solutions. We also can tap into the capabilities of our Navient family of companies, including Navient BPO, a leader in business process outsourcing and intelligent, large-scale contact center solutions.

  • We employ nearly 300 professionals nationwide, including seasoned top management, dedicated client service staff, and experienced collectors.

  • As needed or requested by our clients, we also can partner with leading law firms to enhance our service offering.

For CA residents only - the Pioneer DFPI Debt Collection License number is 10451-99.

Pioneer Nevada agency license numbers are CAX10034 and FCA10095. NMLS ID# 951914. Pioneer licensed compliance managers for Nevada are as follows: NMLS ID# 2381155, NV license number CM12079; NMLS ID# 1567494, NV license number CM10387; NMLS ID# 2386567, NV license number CM12399.

For NYC residents only – the New York City Department of Consumer Affairs requires us to request and document your preferred language. You may inform us of your language preference by contacting us at 800-836-2442. Also, a translation and description of commonly used debt collection terms is available in multiple languages on the Department’s website, www.nyc.gov/dca.

Pioneer conducts its business in English but also offers limited verbal and written translations and services in Spanish on some accounts/clients. Please note that we cannot guarantee our verbal translation and support services/language access services will always be available in Spanish during business hours, and they may not be offered or available for certain accounts. If not available, we will communicate with you in English.

© 2024 Pioneer Credit Recovery, Inc. (NMLS #951914). All rights reserved. Pioneer Credit Recovery and the Pioneer Credit Recovery logos are registered service marks of Pioneer Credit Recovery, Inc. Pioneer Credit Recovery, Inc. is a subsidiary of Navient Corporation. Navient Corporation and its subsidiaries, including Pioneer Credit Recovery, Inc., are not sponsored by or agencies of the United States of America.