For Consumers

We’re Here to Help

Make a Payment

Pay Now Through Our Secure Website

You can make payments 24 hours a day, 7 days a week on the Pioneer payment website. You can generally pay using Visa and MasterCard credit or debit cards or by using your checking or savings account.

We Want to Hear from You

We are committed to ensuring your financial success through caring and innovative support.

If you want to provide feedback or file a complaint, be assured we’ll work quickly to address your concerns. File a complaint

Resources

We have a library of forms and applications available to help as a resource for you.

This is an attempt, by a debt collector, to collect a debt, and any information obtained will be used for that purpose.

For CA residents only - the Pioneer DFPI Debt Collection License number is 10451-99.

For NYC residents only – the New York City Department of Consumer Affairs requires us to request and document your preferred language. You may inform us of your language preference by contacting us at 800-836-2442. Also, a translation and description of commonly used debt collection terms is available in multiple languages on the Department’s website, www.nyc.gov/dca.

Pioneer conducts its business in English but also offers limited verbal and written translations and services in Spanish on some accounts/clients. Please note that we cannot guarantee our verbal translation and support services/language access services will always be available in Spanish during business hours, and they may not be offered or available for certain accounts. If not available, we will communicate with you in English.

© 2023 Pioneer Credit Recovery, Inc. (NMLS #951914). All rights reserved. Pioneer Credit Recovery and the Pioneer Credit Recovery logos are registered service marks of Pioneer Credit Recovery, Inc. Pioneer Credit Recovery, Inc. is a subsidiary of Navient Corporation. Navient Corporation and its subsidiaries, including Pioneer Credit Recovery, Inc., are not sponsored by or agencies of the United States of America.