Government Services

Expertise at all levels of government.

Proven Results

In the past 10 years, we’ve collected or resolved more than $13 billion for federal, state, and local government clients.

Government Contract Holder

Pioneer is a GSA contract holder under the Multiple Award Schedule (MAS) for Professional Services.

GSA Contract Holder logo with contract number 47QRAA19D00DP
  • SIN 561440 Debt Collection
  • SIN 561440RC Debt Collection — Disaster Recovery
  • SIN OLM Order Level Materials
  • SIN OLMRC Order Level Materials — Disaster Recovery

Asset Classes

Tax and non-tax collection

Collecting tax and non-tax debt for federal, state, and local government clients since 1980.

Tax amnesty

Recovering billions of tax dollars for clients — often greatly exceeding their program goals — through consultation, design, and end-to-end administration. Able to staff and launch swiftly, when clients’ needs and budget shortfalls are urgent.

Court debt

Proven performance on behalf of county and municipal systems for the collection of court fines and fees.

Guaranty agencies

Leading specialist in recovering delinquent or defaulted student loans. Consistently outperforming competitors and regularly ranking as a top vendor on contracts.

More than one billion dollars in tax amnesty recoveries in several states

Our mission is to deliver top results for our clients in a highly compliant manner, providing their constituents with exemplary service that helps them achieve financial success.

Methodologies

Customized collection methodology

We leverage powerful and proprietary collection methodologies to recover revenue more quickly and in larger amounts than most government entities – or other vendors – can recover on their own.

  • Innovative technology
  • Customized skip tracing analysis
  • Powerful analytics
  • Effective, efficient mail center operations
  • Sophisticated segmentation strategies

Innovation in collections

We employ a team of compliance and collection strategy employees who independently monitor changes in the collection industry.

We continually refine our methodologies to ensure we are ahead of the curve, long before others catch up.


Compliance

We maintain a strict compliance management system and thoroughly understand and abide by all federal, state, and local laws related to client engagements.

Our commitment to compliance helps us anticipate and address your issues, before those problems even occur.

Where applicable, our systems, scripts, processes, and procedures are strictly reviewed by you, your attorneys, and our own risk teams, ensuring an environment of continuous compliance within the rigid standards set forth for government contractors and financial service companies.

Combining the scale of an industry leader with the focus you would expect from a local partner, we will tailor an approach for you that optimizes revenues while maintaining the highest standards of integrity and customer relations.

Customer Service

Pioneer operates across four locations nationwide, employing hundreds of agents to help borrowers, taxpayers, and constituents in meeting their financial obligations.

Each contact center is equipped with the latest intelligence capabilities and staffed with friendly agents well trained in establishing collaborative relationships to minimize complaints and maximize results.

Every Pioneer employee undergoes intensive training that emphasizes customer service, confidentiality, and compliance.

Our programs instill integrity and accountability across all departments and ensure that risk is managed consistently.

Our employees are trusted counselors and coaches, driven to help our customers find a path to financial success.

In urgent situations, we can quickly set up dedicated, virtual call centers to handle inbound and/or outbound constituent calls. For example, at the outset of the COVID-19 pandemic we set up 100-plus-person unemployment insurance call centers for 3 states, moving from concept to operation in just a few business days.

3rd Party Collections Experience

  • Business tax — more than 30 tax types
  • Personal income tax
  • Sales and use tax
  • Property and real estate tax
  • State tax amnesty programs
  • Municipal court fines, fees, traffic debt
  • Government agency fines, fees, and overpayments
  • Defaulted and delinquent student loans
  • Litigation of judgments
  • Workers’ compensation penalties

For NYC residents only– the New York City Department of Consumer Affairs requires us to request and document your preferred language. You may inform us of your language preference by contacting us at 800-836-2442. Also, a translation and description of commonly used debt collection terms is available in multiple languages on the Department’s website, www.nyc.gov/dca.

Pioneer conducts its business in English but also offers limited verbal and written translations and services in Spanish on some accounts/clients. Please note that we cannot guarantee our verbal translation and support services/language access services will always be available in Spanish during business hours, and they may not be offered or available for certain accounts. If not available, we will communicate with you in English.