Expertise at All Levels of Government
Proven Results
In the past 10 years, we’ve collected or resolved more than $13 billion for federal, state, and local government clients. We also have helped agencies and their constituents successfully navigate crises and emergencies.
Government Contract Holder
Pioneer is a GSA contract holder under the Multiple Award Schedule (MAS) for Professional Services.
SIN 561440 Debt Collection
SIN 561440RC Debt Collection - Disaster Recovery
SIN OLM Order Level Materials
SIN OLMRC Order Level Materials - Disaster Recovery
Custom Solutions for Your Agency and Those You Serve
Combining the scale of an industry leader with the focus you would expect from a local partner, we will tailor a best-value solution for your program, optimizing outcomes while maintaining the highest customer service standards.
Examples of Clients We Serve
Federal Agencies
State Departments of Revenue
State Departments of Labor
State and Local Courts
Customer Service
Our omnichannel contact center solutions provide constituents with the simple, modern experience they expect.
Collection Services
Since 1980, we have helped federal, state, and local agencies optimize recovery of tax and non-tax debt.
Tax Amnesty and Special Projects
We have recovered billions of tax dollars for clients – often greatly exceeding their program goals – through consultation, design, and end-to-end administration.
Our affiliate, Navient BPO, also provides Multiple Award Schedule (MAS) solutions including call centers, financial advising, loan servicing, asset management, project management, and financial consulting.
Learn more about Navient BPO, including contract vehicles and sample programs.
