Government Services

Expertise at All Levels of Government

Proven Results

In the past 10 years, we’ve collected or resolved more than $13 billion for federal, state, and local government clients. We also have helped agencies and their constituents successfully navigate crises and emergencies.

Government Contract Holder

Pioneer is a GSA contract holder under the Multiple Award Schedule (MAS) for Professional Services.

  • SIN 561440 Debt Collection

  • SIN 561440RC Debt Collection - Disaster Recovery

  • SIN OLM Order Level Materials

  • SIN OLMRC Order Level Materials - Disaster Recovery

Custom Solutions for Your Agency and Those You Serve

Combining the scale of an industry leader with the focus you would expect from a local partner, we will tailor a best-value solution for your program, optimizing outcomes while maintaining the highest customer service standards.

Examples of Clients We Serve

Federal Agencies

State Departments of Revenue

State Departments of Labor

State and Local Courts

Customer Service

Our omnichannel contact center solutions provide constituents with the simple, modern experience they expect.

Collection Services

Since 1980, we have helped federal, state, and local agencies optimize recovery of tax and non-tax debt.

Tax Amnesty and Special Projects

We have recovered billions of tax dollars for clients – often greatly exceeding their program goals – through consultation, design, and end-to-end administration.

Our affiliate, Navient BPO, also provides Multiple Award Schedule (MAS) solutions including call centers, financial advising, loan servicing, asset management, project management, and financial consulting.

Learn more about Navient BPO, including contract vehicles and sample programs.

For CA residents only - the Pioneer DFPI Debt Collection License number is 10451-99.

Pioneer Nevada agency license numbers are CAX10034 and FCA10095. NMLS ID# 951914. Pioneer licensed compliance managers for Nevada are as follows: NMLS ID# 2381155, NV license number CM12079; NMLS ID# 1567494, NV license number CM10387; NMLS ID# 2386567, NV license number CM12399.

For NYC residents only – the New York City Department of Consumer Affairs requires us to request and document your preferred language. You may inform us of your language preference by contacting us at 800-836-2442. Also, a translation and description of commonly used debt collection terms is available in multiple languages on the Department’s website, www.nyc.gov/dca.

Pioneer conducts its business in English but also offers limited verbal and written translations and services in Spanish on some accounts/clients. Please note that we cannot guarantee our verbal translation and support services/language access services will always be available in Spanish during business hours, and they may not be offered or available for certain accounts. If not available, we will communicate with you in English.

© 2024 Pioneer Credit Recovery, Inc. (NMLS #951914). All rights reserved. Pioneer Credit Recovery and the Pioneer Credit Recovery logos are registered service marks of Pioneer Credit Recovery, Inc. Pioneer Credit Recovery, Inc. is a subsidiary of Navient Corporation. Navient Corporation and its subsidiaries, including Pioneer Credit Recovery, Inc., are not sponsored by or agencies of the United States of America.