Expertise at all levels of government.
Expertise at all levels of government.
In the past 10 years, we’ve collected or resolved more than $13 billion for federal, state, and local government clients.
Pioneer is a GSA contract holder under the Multiple Award Schedule (MAS) for Professional Services.
Collecting tax and non-tax debt for federal, state, and local government clients since 1980.
Recovering billions of tax dollars for clients — often greatly exceeding their program goals — through consultation, design, and end-to-end administration. Able to staff and launch swiftly, when clients’ needs and budget shortfalls are urgent.
Proven performance on behalf of county and municipal systems for the collection of court fines and fees.
Leading specialist in recovering delinquent or defaulted student loans. Consistently outperforming competitors and regularly ranking as a top vendor on contracts.
Our mission is to deliver top results for our clients in a highly compliant manner, providing their constituents with exemplary service that helps them achieve financial success.
We leverage powerful and proprietary collection methodologies to recover revenue more quickly and in larger amounts than most government entities – or other vendors – can recover on their own.
We employ a team of compliance and collection strategy employees who independently monitor changes in the collection industry.
We continually refine our methodologies to ensure we are ahead of the curve, long before others catch up.
We maintain a strict compliance management system and thoroughly understand and abide by all federal, state, and local laws related to client engagements.
Our commitment to compliance helps us anticipate and address your issues, before those problems even occur.
Where applicable, our systems, scripts, processes, and procedures are strictly reviewed by you, your attorneys, and our own risk teams, ensuring an environment of continuous compliance within the rigid standards set forth for government contractors and financial service companies.
Combining the scale of an industry leader with the focus you would expect from a local partner, we will tailor an approach for you that optimizes revenues while maintaining the highest standards of integrity and customer relations.
Pioneer operates across four locations nationwide, employing hundreds of agents to help borrowers, taxpayers, and constituents in meeting their financial obligations.
Each contact center is equipped with the latest intelligence capabilities and staffed with friendly agents well trained in establishing collaborative relationships to minimize complaints and maximize results.
Every Pioneer employee undergoes intensive training that emphasizes customer service, confidentiality, and compliance.
Our programs instill integrity and accountability across all departments and ensure that risk is managed consistently.
Our employees are trusted counselors and coaches, driven to help our customers find a path to financial success.
In urgent situations, we can quickly set up dedicated, virtual call centers to handle inbound and/or outbound constituent calls. For example, at the outset of the COVID-19 pandemic we set up 100-plus-person unemployment insurance call centers for 3 states, moving from concept to operation in just a few business days.
Our affiliate, Navient BPO, also provides MAS solutions including call centers, financial advising, loan servicing, asset management, project management, and financial consulting.
The New York City Department of Consumer Affairs requires us to request and document your preferred language. You may inform us of your language preference by contacting us at 800-836-2442. Also, a translation and description of commonly used debt collection terms is available in multiple languages on the Department’s website, www.nyc.gov/dca.
Pioneer conducts its business in English but also offers limited verbal and written translations and services in Spanish on some accounts/clients. Please note that we cannot guarantee our verbal translation and support services/language access services will always be available in Spanish during business hours, and they may not be offered or available for certain accounts. If not available, we will communicate with you in English.