Forms and Applications

The forms and information provided on this page are meant as a resource for you. If you have any questions, please contact us. Please follow all instructions as provided on the forms. 

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Do not email forms or any information related to your U.S. Department of Education account to PCA@pioneer-credit.com or PCR_Support@pioneer-credit.com. Correspondence must be sent via U.S. Mail, fax, or the document upload portal. If you are unsure how to use the document upload portal, please contact a representative at 1-833-902-0918.

Complete and return these forms to:

U.S. Department of Education

Mail Student Loan Department
P.O. Box 66080
Tucson, AZ 85728
Fax 855-650-2899

Do not email forms or any information related to your U.S. Department of Education account to PCA@pioneer-credit.com or PCR_Support@pioneer-credit.com. Correspondence must be sent via U.S. Mail, fax, or the document upload portal. If you are unsure how to use the document upload portal, please contact a representative at 1-833-902-0918.

U.S. Department of the Treasury

Mail Pioneer Credit Recovery, Inc.
P.O. Box 189
Arcade, NY 14009
Fax 877-907-1868
Email* PCA@pioneer-credit.com

Guarantor (Ascendium, ECMC, ISAC, HESC, NCSEAA)

Mail Pioneer Credit Recovery, Inc.
P.O. Box 110
Perry, NY 14530
Fax 877-653-2839
Email* PCR_Support@pioneer-credit.com

*If you choose to communicate with us via email, please understand that you assume all responsibility for the protection of your personal information while in transit to us and you should consider appropriate email security measures.

This is an attempt, by a debt collector, to collect a debt, and any information obtained will be used for that purpose.

For NYC residents only– the New York City Department of Consumer Affairs requires us to request and document your preferred language. You may inform us of your language preference by contacting us at 800-836-2442. Also, a translation and description of commonly used debt collection terms is available in multiple languages on the Department’s website, www.nyc.gov/dca.

Pioneer conducts its business in English but also offers limited verbal and written translations and services in Spanish on some accounts/clients. Please note that we cannot guarantee our verbal translation and support services/language access services will always be available in Spanish during business hours, and they may not be offered or available for certain accounts. If not available, we will communicate with you in English.