File a Complaint

Our commitment to compliance helps us anticipate and proactively address regulatory requirements.

If you have feedback or would like to file a complaint, please provide as much detail as possible so we can quickly resolve your concerns.

This is an attempt, by a debt collector, to collect a debt, and any information obtained will be used for that purpose.

For NYC residents only– the New York City Department of Consumer Affairs requires us to request and document your preferred language. You may inform us of your language preference by contacting us at 800-836-2442. Also, a translation and description of commonly used debt collection terms is available in multiple languages on the Department’s website, www.nyc.gov/dca.

Pioneer conducts its business in English but also offers limited verbal and written translations and services in Spanish on some accounts/clients. Please note that we cannot guarantee our verbal translation and support services/language access services will always be available in Spanish during business hours, and they may not be offered or available for certain accounts. If not available, we will communicate with you in English.