Jeff is the President of Pioneer and provides leadership and guidance to the operational management staff, monitoring collection results, analyzing collection efforts and quality assurance reports, and mentoring hundreds of collection team members. 

With more than 20 years of experience, Jeff has been instrumental in the development of Pioneer’s student loan collections business, beginning with the first college client in 1996. 

Through Jeff’s experience, focus on customer service, and deep knowledge of compliance regulations, Pioneer has become a leader in the collection of student loans for guaranty agencies and has achieved more than 200 top rankings on our guaranty agency contracts. 

Jeff is a member of ACA International.

Caryn acts as Secretary for Pioneer. She provides oversight and management for business administration, customer advocacy, quality assurance, mail services, payment processing, client reporting, credit reporting, and client relations audit liaison services to ensure compliance on collection agency contracts. 

With more than 30 years of experience, Caryn has served in a variety of roles in public and private accounting. As a certified public accountant, she brings a wealth of experience in auditing, budgeting, accounting, and tax. Caryn is also a member of the American Institute of Certified Public Accountants. 

Caryn received a Bachelor of Science in Business Administration from the State University of New York at Fredonia.

Chad is Vice President of Operations and is responsible for providing management and overall direction for clients’ collection contracts, ensuring all requirements are met and issues are resolved. 

Chad has more than 15 years of collection experience, including managing state and federal government tax and non-tax contracts for Pioneer.

Chad received a Bachelor of Science in Accounting from St. John Fisher College and a Master of Business Administration from Wagner College.