About Us

A Leader in Government Customer Service Since 1980

Who We Are

A subsidiary of Business Processing Solutions, LLC—a nationwide leader in CX outsourcing solutions—Pioneer has provided compliant, compassionate, and intelligent customer service solutions to clients and their constituents for more than 40 years.

We Have a 40-Year History of Performance, Stability, and Scale

Transforming Government CX

  • Optimizing program outcomes

  • Simplifying constituent experiences

  • Innovating everywhere and maximizing the value of technology

  • Making data-driven decisions and operating with agility

  • Delivering on our commitment to corporate social responsibility

  • Customizing solutions for even the most complex programs

Our Commitment to Individuals

We deliver on our corporate social responsibility (CSR) commitments by:

Following sustainable, responsible business practices

Adhering to good corporate governance

Practicing equity and inclusion for all people

Empowering employees to bring their authentic selves to work and to volunteer and give back in our communities

Our Leadership

Ken Duncan

Ken is a results-driven sales and business development executive with over 20 years of experience. He has a proven track record of building strong partnerships with government agencies in revenue recovery and customer service. Ken specializes in creating strategic sales plans that successfully position brands, products, and services within public programs. He collaborates closely with clients to identify and provide solutions for BPO, customer service, collections and payments. Ken also serves as the fundraising chair for the Knights of Columbus Council 544 in Nashville, TN.

Contact Ken to discover how Pioneer can help your agency optimize its programs and simplify your constituent experience.

Connect with Ken on LinkedIn

Nick Stiller

Nick brings over 20 years of distinguished experience in the collections and contact center industries. For the past 11 years, Nick has been an integral part of Pioneer’s operations team, driving operational excellence and strategic growth. He is known for his ability to develop tailored, client-focused strategies, ensuring the seamless execution of complex projects.

Under Nick’s guidance, Pioneer has secured and executed numerous contracts across federal, state, and local government sectors. Nick’s commitment to excellence and innovation continues to elevate our services and strengthen our market leadership.

For CA residents only - the Pioneer DFPI Debt Collection License number is 10451-99.

Pioneer Nevada agency license numbers are CAX10034 and FCA10095. NMLS ID# 951914. Pioneer licensed compliance managers for Nevada are as follows: NMLS ID# 2381155, NV license number CM12079; NMLS ID# 1567494, NV license number CM10387; NMLS ID# 2386567, NV license number CM12399.

For NYC residents only – the New York City Department of Consumer Affairs requires us to request and document your preferred language. You may inform us of your language preference by contacting us at 800-836-2442. Also, a translation and description of commonly used debt collection terms is available in multiple languages on the Department’s website, www.nyc.gov/dca.

Pioneer conducts its business in English but also offers limited verbal and written translations and services in Spanish on some accounts/clients. Please note that we cannot guarantee our verbal translation and support services/language access services will always be available in Spanish during business hours, and they may not be offered or available for certain accounts. If not available, we will communicate with you in English.

© 2025 Pioneer Credit Recovery, Inc. (NMLS #951914). All rights reserved. Pioneer Credit Recovery and the Pioneer Credit Recovery logos are registered service marks of Pioneer Credit Recovery, Inc. Pioneer Credit Recovery, Inc. is not sponsored by or an agency of the United States of America.