About Us

A leader in government asset recovery since 1980.

Who We Are

As a subsidiary of Navient, Pioneer handles debt collection for billions of dollars in government portfolios.

For more than 40 years, Pioneer has provided compliant, compassionate debt collection services to clients and their constituents.

We have a 40-year history of performance, stability, and scale.

Partner with a Leader

  • Consultation
  • Compliance and service
  • Customization to meet complex requirements
  • Data analytics
  • Expertise
  • Among the largest collection firms in size and scale
  • Technology (including proprietary systems)
  • Workforce management

Culture of Compliance

Our attention to compliance, privacy, and information security has earned us the trust of our clients and their constituents.

Our processes provide multiple layers of accountability. We have incorporated specific controls to ensure compliance at all levels of the company's operations.

We also monitor pending federal and state legislative changes, to ensure we and our clients are prepared for new rules governing the collections industry.

Training Magazine's Top 125 Training

Training & Education

Training magazine continues to recognize us as one of the Top 125 training organizations based on our innovative learning and development programs and commitment to employee training to achieve key strategic goals.

Privacy and information security shield

Privacy & Information Security

We apply best practices and protocols to keep your information — and your constituents’ information — safe and secure.

With evolving cybersecurity threats facing all companies, we set the standard in secure customer partnerships and continually enhance our rigorous security program.

Our segmentation, encryption, and intrusion-prevention technology exceeds the requirements of our government clients.

Better Business Bureau A+ rating and Torch Awards for Ethics

Exemplary Record

We meet or exceed all Better Business Bureau (BBB) standards and have continuously been recognized by the BBB as a top performer since 1997.

We hold the BBB’s Torch Award for Ethics, recognizing businesses that demonstrate the highest standards of leadership, character, and organizational ethics.

Choosing an ethical collections partner

More than ever before, your constituents expect you to partner with principled, mission-driven organizations.

So how can you evaluate potential collection vendors, to ensure they are aligned with your ethical standards? Use our best practice checklist to help find the right partner for you.

Download our checklist >

Our Leadership

Pioneer Credit Recovery, Inc. is a subsidiary of Navient Corporation. 

At Navient, we help our clients and millions of Americans achieve financial success through our technology-enabled financing, services, and support.

The New York City Department of Consumer Affairs requires us to request and document your preferred language. You may inform us of your language preference by contacting us at 800-836-2442. Also, a translation and description of commonly used debt collection terms is available in multiple languages on the Department’s website, www.nyc.gov/dca.

Pioneer conducts its business in English but also offers limited verbal and written translations and services in Spanish on some accounts/clients. Please note that we cannot guarantee our verbal translation and support services/language access services will always be available in Spanish during business hours, and they may not be offered or available for certain accounts. If not available, we will communicate with you in English.