A Leader in Government Customer Service Since 1980

Ken is a results-driven sales and business development executive. He has a proven track record of cultivating strong partner relationships with government agencies in the revenue recovery and customer service sectors. He has more than 20 years of experience creating strategic sales plans that effectively position brands, products, services, and public programs for success.

Contact Ken to discover how Pioneer can help your agency optimize its programs and simplify your constituent experience.

Connect with Ken on LinkedIn

Mario has more than 20 years of industry experience. His operational and regulatory knowledge concerning the collection of tax debt enables him to create customized collection strategies that optimize recoveries for each client. He has helped lead our organization to first-place performance rankings on numerous competitive collection contracts.

In his free time, Mario enjoys volunteering with the Boys & Girls Club of Camden County, New Jersey.

Teresa has been with Pioneer for more than 20 years and is responsible for contact center operations and the overall financial performance of our Government Services Receivables division. She analyzes call volumes and trends while managing a staff to achieve monthly, quarterly, and annual goals. She also has experience managing our Client Services and back-office teams which handle all client reporting and day-to-day contact, legal letters, data entry, and special client contract projects.

Teresa has held several leadership roles during her Pioneer career, and her knowledge and experience have made all areas in her organization more efficient and have increased performance.

Outside of work, Teresa supports the Wyoming County (NY) SPCA, where she served on the board of directors for more than seven years.

Stephanie has nearly 20 years of experience with Pioneer. She provides management, direction, and quality control for contact center operations. She brings extensive operational and regulatory knowledge, enabling her to create customized strategies that optimize clients’ programs and simplify their constituent experience.

Stephanie has held numerous positions with the company and has been a pivotal leader in contract startups, ensuring successful execution through disciplined strategies focused on compliance, productivity, and development.

Brian has more than 15 years of experience with Pioneer and has extensive operational and compliance knowledge. He has held several positions within the company and is a pivotal leader in contact center, collection, and contract startups. He also has written and implemented standard operating procedures for the company.

Brian’s primary areas of responsibility include: day-to-day operations, including meeting contact center and revenue goals, budgeting, and forecasting revenue, staffing, and expenses; mentoring, managing, and developing staff at all levels; serving as a main point of contact for internal and external requests; and preparing, auditing, and approving invoices and staff incentives.

Chad brings extensive contact center and collection experience, including his 20-year tenure with Pioneer. He provides overall project oversight and direction and interacts with executive management and functional leads to ensure all requirements are met.

Chad’s deep operational and regulatory knowledge concerning call centers and the collection of government debt enables him to create customized strategies for each client. Throughout his tenure, Chad has led numerous successful contracts in the federal, state, and local government markets.