A Leader in Government Customer Service Since 1980

Ken is a results-driven sales and business development executive with over 20 years of experience. He has a proven track record of building strong partnerships with government agencies in revenue recovery and customer service. Ken specializes in creating strategic sales plans that successfully position brands, products, and services within public programs. He collaborates closely with clients to identify and provide solutions for BPO, customer service, collections and payments. Ken also serves as the fundraising chair for the Knights of Columbus Council 544 in Nashville, TN.

Contact Ken to discover how Pioneer can help your agency optimize its programs and simplify your constituent experience.

Connect with Ken on LinkedIn

Mario has more than 25 years of industry experience. His operational and regulatory knowledge concerning the collection of tax debt enables him to create customized collection strategies that optimize recoveries for each client. He has helped lead our organization to first-place performance rankings on numerous competitive collection contracts.

In his free time, Mario enjoys volunteering with the Boys & Girls Club of Camden County, New Jersey.

Teresa has been with Pioneer for more than 20 years and is responsible for contact center operations and the overall financial performance of our Government Services Receivables division. She analyzes call volumes and trends while managing a staff to achieve monthly, quarterly, and annual goals. She also has experience managing our Client Services and back-office teams which handle all client reporting and day-to-day contact, legal letters, data entry, and special client contract projects.

Teresa has held several leadership roles during her Pioneer career, and her knowledge and experience have made all areas in her organization more efficient and have increased performance.

Outside of work, Teresa supports the Wyoming County (NY) SPCA, where she served on the board of directors for more than seven years.

Stephanie has more than 21 years of experience with Pioneer and is a certified Project Management Professional (PMP). She provides management, direction, and quality control for contact center operations and government collections, resulting in high performing teams and exceptional results for clients. She brings extensive operational and regulatory knowledge, enabling her to create customized strategies that optimize clients’ programs and simplify their constituent experience. Her leadership drives innovation, efficiency enhancements and operational excellence.

Stephanie has held numerous positions with the company and has been a pivotal leader in contract startups, ensuring successful execution through disciplined strategies focused on compliance, productivity, and development.

Brian has more than 20 years of experience with Pioneer and has extensive operational and compliance knowledge. He has held several positions within the company and is a pivotal leader in contact center, collection, and contract startups. He also has written and implemented standard operating procedures for the company.

Brian’s primary areas of responsibility include: day-to-day operations, including meeting contact center and revenue goals, budgeting, and forecasting revenue, staffing, and expenses; mentoring, managing, and developing staff at all levels; serving as a main point of contact for internal and external requests; and preparing, auditing, and approving invoices and staff incentives.

Nick brings over 20 years of distinguished experience in the collections and contact center industries. For the past 11 years, Nick has been an integral part of Pioneer’s operations team, driving operational excellence and strategic growth. He is known for his ability to develop tailored, client-focused strategies, ensuring the seamless execution of complex projects.

Under Nick’s guidance, Pioneer has secured and executed numerous contracts across federal, state, and local government sectors. Nick’s commitment to excellence and innovation continues to elevate our services and strengthen our market leadership.