Government Customer Service Solutions

Optimize your program outcomes.

Simplify your constituent experience.

Contact Us

Our enterprise is built to help you succeed, even during the most challenging times. From public health emergencies to inflation – and from staffing difficulties to unstable economic environments – discover how we can help ensure your agency is ready for what comes next.

Government Services

Transform your program through omnichannel communications, scale, agility, and best-practice operations.

For Consumers

We’re here to help, providing you with fair treatment and quality service.

$13+ Billion

returned to our clients in the past decade, including $1.5 Billion through tax amnesty programs

5.5+ Million

calls handled annually

700

types of government debt supported

Our Story

We have more than 40 years of experience helping government clients deliver world-class constituent experiences.

We provide your agency with quality results, experience, leadership, compliance, and big-data predictive analytics to ensure your expectations are met or exceeded.

For CA residents only - the Pioneer DFPI Debt Collection License number is 10451-99.

Pioneer Nevada agency license numbers are CAX10034 and FCA10095. NMLS ID# 951914. Pioneer licensed compliance managers for Nevada are as follows: NMLS ID# 2381155, NV license number CM12079; NMLS ID# 1567494, NV license number CM10387; NMLS ID# 2386567, NV license number CM12399.

For NYC residents only – the New York City Department of Consumer Affairs requires us to request and document your preferred language. You may inform us of your language preference by contacting us at 800-836-2442. Also, a translation and description of commonly used debt collection terms is available in multiple languages on the Department’s website, www.nyc.gov/dca.

Pioneer conducts its business in English but also offers limited verbal and written translations and services in Spanish on some accounts/clients. Please note that we cannot guarantee our verbal translation and support services/language access services will always be available in Spanish during business hours, and they may not be offered or available for certain accounts. If not available, we will communicate with you in English.

© 2024 Pioneer Credit Recovery, Inc. (NMLS #951914). All rights reserved. Pioneer Credit Recovery and the Pioneer Credit Recovery logos are registered service marks of Pioneer Credit Recovery, Inc. Pioneer Credit Recovery, Inc. is a subsidiary of Navient Corporation. Navient Corporation and its subsidiaries, including Pioneer Credit Recovery, Inc., are not sponsored by or agencies of the United States of America.