Helping Taxpayers Resolve Their Past-Due Accounts

Avoid Scams

The IRS has selected four private collections agencies, including Pioneer, to work on its behalf for this program. 

If any other company claims to be working on this program for the IRS, it is likely a scam. 

The IRS and Pioneer will contact taxpayers first through letters of notice.

What to Expect

Fair treatment and quality service. A collection agent will confirm you are aware of your rights as a taxpayer under the Fair Debt Collection Practices Act, as we comply with debt collection rules and consumer protections.

Letters of notice. The first contact you’ll receive is the CP40 letter from the IRS stating that collection responsibilities have been turned over to an agency and informing you of your taxpayer rights. You’ll also receive a separate letter from Pioneer. Both letters will provide you with a unique identifier. Please have your unique identifier available when calling.

Methods of contact: letters and phone calls. Letters and phone calls will be the only ways we reach out to taxpayers. At this time, private collection agencies like Pioneer working on behalf of the IRS do not use email or text messages.

Secure process. During each phone call, we identify we are calling from Pioneer Credit Recovery, a contractor for the IRS. An agent will take you through the authentication process to verify your identity. Please have your unique identifier (see above) available when calling.

Payment. All IRS tax payments are made directly to the Internal Revenue Service through one of the payment methods found at https://www.irs.gov/payments or through a Pre-Authorized Direct Debit with Pioneer drafting a check on your behalf. Additional information on the Pre-Authorized Direct Debit payment method is available by contacting Pioneer at 800-448-3531.

Extra help if needed. You have the right to receive assistance from the Taxpayer Advocate Service for a variety of reasons, such as if you are experiencing financial difficulty.

Learn more about your rights as a taxpayer from the IRS’s Taxpayer Bill of Rights >

Frequently Asked Questions

Q: What if my contact information has changed, resulting in a problem on my tax statement? Or what if I didn't receive my letter of notice?

A: You can change your address using Form 8822 or by calling 1-800-829-3676 and requesting Form 8822. If you didn’t receive an initial letter from the IRS, it may be because the IRS does not have your current address. It’s a good idea to update your address so you receive official communications from the IRS and can protect yourself against scams.

Q: What if I can't find or don't know my unique identifier?

A: If you can verify all your other points of information over the phone with a collection agent, they can verify you using your Social Security number instead of your unique identifier. Or, if you would be more comfortable with a different approach, you can request that your unique identifier be re-sent to you by mail.

Q: What if I’m experiencing financial hardship and cannot pay?

A: You have the right to receive assistance from the Taxpayer Advocate Service for a variety of reasons, such as if you are experiencing financial difficulty. The taxpayer advocate is a special group within the IRS that works to ensure you are treated fairly and that you know and understand your rights.

Q: Does Pioneer have the authority to take/garnish my wages or charge me penalties if I cannot pay?

A: No. The IRS authorizes Pioneer only to call taxpayers and work directly with them to encourage voluntary payment of outstanding debt.

Q: Does Pioneer have to comply with the same rules as other debt collectors?

A: Private collection agencies like Pioneer must comply with both Internal Revenue Code taxpayer rights protections and with standards established under the Fair Debt Collection Practices Act.

Q: Why does the IRS use private agencies for collecting taxes?

A: Working with high-quality collection agencies helps the IRS recover overdue taxes to fund important public priorities, while helping taxpayers take control of their debt obligations.

Q: If I’ve been contacted by a private agency, how do I know the contact is legitimate?

A: Watch a video from the IRS about avoiding scams.

Q: How do I obtain my IRS transcripts?

A: You can get various Form 1040-series transcript types online or by mail.

Q: Where can I find frequently asked questions about the Get Transcript Online service?

A: Review these FAQs for more information.

Q: How do I make a payment?

A: Learn about making payments on your tax bill. You may also watch this helpful video with information on payment plans.

Q: Where do I find IRS forms?

A: View the most commonly used forms, instructions, and publications.

Q: How do I add or revoke a power of attorney?

A: Refer to Power of Attorney Form 2848.

Q: Where do I find the Tax Information Authorization Form?

A: Refer to Tax Information Authorization Form 8821.

This is an attempt, by a debt collector, to collect a debt, and any information obtained will be used for that purpose.

The New York City Department of Consumer Affairs requires us to request and document your preferred language. You may inform us of your language preference by contacting us at 800-836-2442. Also, a translation and description of commonly used debt collection terms is available in multiple languages on the Department’s website, www.nyc.gov/dca.

Pioneer conducts its business in English but also offers limited verbal and written translations and services in Spanish on some accounts/clients. Please note that we cannot guarantee our verbal translation and support services/language access services will always be available in Spanish during business hours, and they may not be offered or available for certain accounts. If not available, we will communicate with you in English.