A Message to Consumers Served by Pioneer

In light of the impacts of coronavirus and the related national emergency, we at Pioneer Credit Recovery have fully adapted our operations to ensure the safety of our employees and ongoing support for our clients and the individuals they serve.

Whether you're a student loan borrower, taxpayer, or other individual served by Pioneer, we can offer support and flexibility if you're impacted by coronavirus.

We're here to help you identify options to resolve your account. In some cases, you may be able to put your account on hold or extend due dates.

Please contact us to discuss your needs and the options available to you based on your account and personal circumstances.

Sample options are:

  • For taxpayers: Our team members are accepting calls and answering your questions about options to resolve tax debt, including the option to pause your payments temporarily. Except in limited circumstances, we’re not placing outbound calls or sending collection letters at this time, but we’re available to help when you contact us.

  • For borrowers with U.S. Department of Education-owned student loans: Federal Student Aid’s coronavirus information page is located at StudentAid.gov/coronavirus. The page includes information for students, borrowers, and parents about the 0% interest rate and administrative forbearance provided by the CARES Act. Due to the COVID-19 emergency, these relief measures are available to student loan borrowers with federally held student loans owned by the U.S. Department of Education. Please visit the page regularly for updates.

    Except for (a) outreach to student loan borrowers who may qualify for temporary benefits during the crisis, and (b) reminders to borrowers enrolled in voluntary repayment programs, we’re not sending letters or placing outbound calls at this time, but you’re welcome to contact us to discuss options for your own loan.

  • For borrowers with non-U.S. Department of Education-owned student loans: Your guarantor may have temporarily suspended involuntary proceedings. Please reach out to us to discuss options available for your specific circumstance.

  • For other individuals: If we have contacted you in the past, and if you want to discuss your account, we’re here to help. Please reach out to us following the instructions on the letter you received from us.

The New York City Department of Consumer Affairs requires us to request and document your preferred language. You may inform us of your language preference by contacting us at 800-836-2442. Also, a translation and description of commonly used debt collection terms is available in multiple languages on the Department’s website, www.nyc.gov/dca.

Pioneer conducts its business in English but also offers limited verbal and written translations and services in Spanish on some accounts/clients. Please note that we cannot guarantee our verbal translation and support services/language access services will always be available in Spanish during business hours, and they may not be offered or available for certain accounts. If not available, we will communicate with you in English.